"Shouts"

"Shouts"

by:

Virgilio F. De leon Jr.

     The Normal scenario when people have arguments is that one tends to have a shouting match because people believe that the volume of their voices dictates where the arguments are going. Some even believe that shouting at one another can resolve the issues. It was so disappointing to find out then that no matter how much you shout at someone there can be no positive results( probably you have let out some steam but you should never do this to your loved ones , you could try shouting in the wilderness instead or at passing cars like you were some dog).

     David Dizon , one of my friends said that when logic ends , emotions begin and as emotional beings when we let it lead us we are faced with greater problems afterwards. We let rage govern us , we let these base things do the thinking for us then we revert back to our animal selves. I am embarassed to say that this is how I used to think as well and my wife and my daughter did not like it one bit. There are times for shouting and then there are times that it should not be used at all. We are beings of intellect after all and animal rule should have been left out of the door ages ago. Of course at home we could actually take control of ourselves and maybe talk calmly to our loved ones but it is a different matter at work.

     Yes there are times that can be so frustrating and you want to blame things on other people. As someone who has worked the phones for half a decade I have heard all kinds of frustrated voices. Sometimes when a call comes in and you know that these people are asking for help you just have to be patient and let them vent out their concerns. They maybe screaming at the top of their lungs when they do so but you have to understand their concern. As long as the screams are not directed at you then that is just fine. However  , in my experience  , those who scream at me do not get optimal results. Shouting at a technician or collections agent or Customer Service rep does nothing to help you. It rattles them and even makes them inefficient most of the time because nobody likes being shout at. So instead of getting someone to help you  , you normally get someone who will merely escalate you  , transfer you or worse disconnect your call. People who control their emotions get more results and you should not call at all if all you want to do is let off steam at people.

     As a Doctor  , there are times when patients or even their relatives scream at us for things that they perceive to be wrong. They also scream if they believe that they are not being taken cared of. Admittedly there are times that the patients are hard to deal with because it is a matter of life and death and when people are in pain they often forget about everyone else. It is quite easy to slip into this , a bullet wound , a stab wound or even a simple stone in your

ureters can make you not care about anything else but your pain and the concerned relative or loved who is with you at that time who does not want you to suffer joins in the negation of every body elses feelings because as far they are concerned they went to the hospital to receive robotic efficiency from people who are probably on their last legs as well. It is not an easy job because there is always  a million concerns and having people shout at you from your direct boss to the patients come with it. Yes shouting isnt logical but in this kind of work logic is left for the Doctors and Hospital staff  , the emotional part is left to everyone else. This happens face to face and you just have to deal with it when it does happen. And it will happen a lot.

     So there are jobs that are sucky and still people have to do it. It is normal for people to be emotional and we could not control them. What we have control over is our own responses. We must choose to be the better person each time we are faced with these circumstances. It is not always easy but practice does make perfect.

     So the next time you want to shout at someone , you better just hold off your tongue...You make yourself better that way.