The Jaded...A look at some Call Center veterans

The Jaded...A look at some Call Center veterans

by: 

Virgilio F. De leon Jr. 

It really is important to surround yourself with the right people. Recently I was able to chat with one of my favorite cousins. She had been training in a call center for the past month and she is obviously surrounded by a lot of jaded people.

The call center industry has been around for a long time now and it continues to grow and a lot of the people who have been involved in it have been cycling through a lot of centers , those who cannot make the jump from agent to the next level often become bitter or stressed out by the fact that they cannot seem to get better pay. So people who are not normally negative by nature tend to have a negative attitude by the end of the month or year simply because they are infected by those who are actually jaded about the entire process of promotion or pay increase.

You can always know the call center veterans , they are the people who seem to have a say on almost everything from tasks to Team leaders , to selection of team members to even the way they are paid. Don't get me wrong it is the veterans who actually help you grow and be wiser but there are some who seem to carry such a heavy load , loads full of negativity that no one can counter or in the case of newbies , cannot counter because they literally don't know anything yet.

The veterans always have catch phrases like in my previous center.. or yung TL ko dati...before saying something particularly nasty about their current center or current TL. when talking to people like these you always need to temper your views. The things they say cannot be discounted but should be taken with a little grain of salt. A little bit of hesitation because not everything they say may apply to your current situation , company or boss. Of course there are changes and there are differences. Not all bosses are the same , not all centers or processes are the same. Its that constant negativity that is the same in all counts so it is best to stay with people who are open minded about things , those who have a can do attitude. yes in the end it is all about the money but it has to be something more than just that over all or you would easily feel burned out.

Negativity is infectious but so is doing the right thing. Di corny ang maging maayos sa trabaho , di corny ang makita mo na appreciated ka ng mga bosses mo at nakikita mo na may difference ang ginagawa mo. You are holding yourself back if you surround yourself with people who keep on telling you that doing your job is not worth it or that moving up is just a lot more work for a lot less pay. Things wont happen if you dont push yourself to do more. Mediocrity is all that happens and later you might find yourself like these people , cycling through centers , mouthing off like there was no tomorrow because they never really tried doing anything that would benefit those around them.