"Jollibee Hot Choco Incident"

"Jollibee Hot Choco Incident"

by:

Virgilio F. De leon Jr.MD

There is 3 minute and a half video making the rounds in Facebook newsfeeds lately about a 3 year old little girl who reached out at the counter of a Jollibee and tipped a scalding hot cup of Chocolate on herself. In the said video you can see the little girls mother screaming at the crew of the store. The girls father in the meantime argues with a man twice as big as him and he ends up being swiped away like a little kid.

Several things bother me about this video.

#1 How did the little girl reach out for that cup in the first place? 

And of course at first glance the answer is simple , she simply slipped through her own mother and father with a speed that none of them could match.

#2 How in the hell is this the crews fault?

Normally orders are put on the counter and the crew usually even assist the customers in carrying these trays.I get it that the mom probably lost it after seeing her own child get hurt but still you are the adult in this situation and you need to assess what is really important at the moment. Speaking of which...

#3 The parents argued and shouted and just let the little girl cry in pain.

Most of the video focused on the moms screaming fits of anger and the dads inattentiveness to his own daughter. Weirdly enough it is as if no one in Jollibee also remembered their first aid training nor did a store manager try and placate this customer.

The quick response to this is to put ice on the scalded area or pour water on it while people sort things out. Instead the child remains crying for most of the video and no one cares. Not the parents nor the crew from that restaurant or maybe they were afraid of assisting the child because of the moms hysteria?

#4 The parents finally storm off and supposedly bring the child to a nearby hospital but before they do they promise to come back and sue.

I don't know about that suing part. They would have a hard time proving that this was any of the crews fault. 

Conclusion:

If you have a small child always be attentive to them so as to avoid these kinds of scenario. I have a daughter who has grown up to be 12 without a single incident of this nature thanks in part to the fact that her mom and I always pay attention to where she is at all times. Hence no hot chocolate scalding.